Reviews and responses that are not in compliance with the guidelines presented below are subject to removal.
General Guidelines
• Reviews posted are the subjective opinions of Holiday Homes Direct customers and not of Holiday Homes Direct.
• Holiday Homes Direct does not investigate or guarantee the accuracy of reviews or responses.
• Holiday Homes Direct does not alter the content (wording) of reviews.
• Holiday Homes Direct reserves the right to remove any review or response at any time.
Eligibility Guidelines
To review a property, the reviewer must meet the following requirements:
• The customer (or a member of the rental party) must be able to provide evidence of stay.
• The customer must have arrived at the rental property within the scheduled dates of stay per the rental agreement.
• The customer must provide a valid email address
• The customer may review if invited by the owner a property listed on Holiday Homes Direct, regardless of whether or not it was booked through the Holiday Homes Direct website.
• If the customer contacts Holiday Homes Direct to write the review, the booking has to have come through the Holiday Homes Direct website.
• A review may be written within one month of the return date.
• A review may be written by any member of the rental party.
• Only one member of the rental party may write a review.
• A customer may submit only one review for a rental property, regardless of how many times he/she may have stayed there.
• A customer may contact Customer Support if he/she wishes to update or remove his/her review.
• The customer must be at least 18 years of age.
• An owner may not review his/her own property.
Content Guidelines
Reviews must not contain:
• Malicious comments or personal attacks
• Content not suitable for a public forum
• Discriminatory, negative or questionable references
• References to other travel web sites
• Commercial messages/advertisements
• Content that discloses the physical location of the property
• Content that discloses the rental rates charged by the owner
• HTML tags or links
• Content written in all CAPITAL LETTERS
• Content written in a language other than the language of this website
• Content authored by others or published elsewhere
• Content based on rumors or hearsay
• Comments about other reviews, customers, or Holiday Homes Direct employees
• Content not substantially related to the customer's stay at the property
If you see a review or response that fails to conform to the above guidelines, please contact Customer Support. We will investigate any reported abuse and immediately remove reviews or responses that we find are in violation of our guidelines.